4.6 - External Evaluation


Feedback is often collected from students and from teachers and trainers, but, as a Quality
Manager, you should not underestimate the importance of having external feedback on the
activities and on the results of the training.

Why is this important for you as a QM?

  • To improve the quality of the evaluation, which is one of the key parts of the quality management process
  • To understand the strong and weak points of the whole system
  • To gather insights on how to improve the training
  • To have a more objective point of view
  • To improve the involvement of key stakeholders, whose engagement is vital to your organisation

How should I implement the action?

  • Identify the external stakeholders to involve in the evaluation process: i.e. former graduates and their employers, companies cooperating in work-based training, business organisations (such as chambers of commerce and industry) and other stakeholders in the local community
  • Gather feedback from employers of former graduates on the quality and results of the training, mainly through surveys and interviews
  • Ask the external evaluator to include an objective assessment of the learning outcomes achieved;
  • Collect observations and feedback by an external evaluator during site visits of the VET institution’s teachers and trainers
  • Discuss evaluation results with the external evaluator and the responsible teachers and trainers in the VET institution
  • Organise workshops or focus groups, encompassing all stakeholders
  • Develop shared quality indicators with companies or other stakeholders with which the VET Provider cooperate
  • Agree with the external stakeholders on a common quality approach

How should I know if I have made impact thus increasing the quality of the VET provision and to which extent? (Indicators also linked with the EQAVET if any):

  • the amount of feedback received from external subjects is enough
  • the amount of courses that were improved by an external evaluation is high
  • the feedback provided by the external evaluator has allowed you to improve the quality of
  • the course, and this may bring
    • an improved participation rate in the courses, as measured by the EQAVET indicator n.3
    • an improved completion rate in the programme, as measured by the EQAVET indicator n.4

Links & further readings (includes also third-party resources- videos, etc.):

Unit 4
Time - Preparatory phase:
Low: 1 hour to 1 day
Time - Regular tasks:
Low: a few times a month
Time - Length of commitment:
High: > 1 month
HR - Number of staff members:
Low: Just me
HR - Commitment by staff members:
Low: between 1 day and 1 week
Economic investment:
High: You need to invest money
ICT skills:
Suggested Cards: before reading the current one: