A combination of knowledge, skills and attitudes appropriate to the context. Key competences are those which all individuals need for personal fulfilment and development, active citizenship, social inclusion and employment.

Source: Recommendation of the European Parliament and of the Council of 18 December 2006 on key competences for lifelong learning

4.6 - External Evaluation


Feedback is often collected from students and from teachers and trainers, but, as a Quality
Manager, you should not underestimate the importance of having external feedback on the
activities and on the results of the training.

4.4 - Three indicators to track learners’ achievements


Individual learners’ achievements depend on a variety of factors: some of them are external, but
many relate directly to the quality of VET provision. The EQAVET framework offers three specific
indicators which can help you track learners’ achievements and use the data collected to improve the
overall quality of your VET provision.

3.1 - Design the links with and engage the external collaborator


To enhance the quality of education and make your VET institution a dynamic educational
environment, it is important to design links with external collaborators, but also to engage them in
your educational practices. As Quality Manager, you should be aware that, for VET providers,
cooperation with external stakeholders and in particular the world of work is a key activity with
many different benefits for the quality of the training.

2.8 - Design of the Training Methodology


The training methodology deals with the methods aimed to design and implement training. To be
able to identify and correctly implement the training method best suited to the goal of the
Training Course is a fundamental step in the quality management of an organization. As Quality
Manager you should appoint a responsible person in charge to study and research the best suited
training methodologies that exist, and to adapt them to the specific needs of his/her organization.

2.5 - Allocating the right human resources


Allocating the right human resources is a key factor in the success of any training organization. As a
QM, you need to group all the information about the objectives to be achieved, starting contexts,
entrepreneurs profile identification, etc. In order to define the proper human resources organization,
you need to define:

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