The outcome of the assimilation of information through learning. Knowledge is the body of facts, principles, theories and practices that is related to a field of study or work.

Source: CEDEFOP - Terminology of European education and training policy

4.6 - External Evaluation


Feedback is often collected from students and from teachers and trainers, but, as a Quality
Manager, you should not underestimate the importance of having external feedback on the
activities and on the results of the training.

3.1 - Design the links with and engage the external collaborator


To enhance the quality of education and make your VET institution a dynamic educational
environment, it is important to design links with external collaborators, but also to engage them in
your educational practices. As Quality Manager, you should be aware that, for VET providers,
cooperation with external stakeholders and in particular the world of work is a key activity with
many different benefits for the quality of the training.

2.9 - Organising needed infrastructure and resources


As a Quality Manager you should also consider the planning of physical and material resources.
Correct and timely planning resources are essential for the training development according to all
quality requirements. The training characteristics dictate the conditions required in terms of: facilities
(infrastructure and space), human resources and equipment.

2.8 - Design of the Training Methodology


The training methodology deals with the methods aimed to design and implement training. To be
able to identify and correctly implement the training method best suited to the goal of the
Training Course is a fundamental step in the quality management of an organization. As Quality
Manager you should appoint a responsible person in charge to study and research the best suited
training methodologies that exist, and to adapt them to the specific needs of his/her organization.

2.6 - Staff involvement


As a QM you should ensure that each member of the EE team must present the appropriate
competency profile according to their duties, promoting their constant improvement, organizing or
providing conditions for participation in technical and pedagogical updating actions. The objective is
to identify and match the team's knowledge and skills with the present and future needs of EE.

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