5.1 - Include feedback into daily practices and procedures
Abstract
One of the fundamental skills as a QM is to be able to give and receive feedback, as well as to create
the proper environment and tools to promote it in your team. Including feedback into daily practices
and procedures will make it possible to achieve better results. Therefore, it is essential that, in
addition to the communication skills, you as a QM organize information in order to be able to
communicate it with all agents in real time. In this way it is possible to act, correct, improve. The