5.1 - Include feedback into daily practices and procedures

Abstract

One of the fundamental skills as a QM is to be able to give and receive feedback, as well as to create
the proper environment and tools to promote it in your team. Including feedback into daily practices
and procedures will make it possible to achieve better results. Therefore, it is essential that, in
addition to the communication skills, you as a QM organize information in order to be able to
communicate it with all agents in real time. In this way it is possible to act, correct, improve. The

4.6 - External Evaluation

Abstract

Feedback is often collected from students and from teachers and trainers, but, as a Quality
Manager, you should not underestimate the importance of having external feedback on the
activities and on the results of the training.

3.1 - Design the links with and engage the external collaborator

Abstract

To enhance the quality of education and make your VET institution a dynamic educational
environment, it is important to design links with external collaborators, but also to engage them in
your educational practices. As Quality Manager, you should be aware that, for VET providers,
cooperation with external stakeholders and in particular the world of work is a key activity with
many different benefits for the quality of the training.

2.8 - Design of the Training Methodology

Abstract

The training methodology deals with the methods aimed to design and implement training. To be
able to identify and correctly implement the training method best suited to the goal of the
Training Course is a fundamental step in the quality management of an organization. As Quality
Manager you should appoint a responsible person in charge to study and research the best suited
training methodologies that exist, and to adapt them to the specific needs of his/her organization.

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